How Workplace Civility Shapes Your Company Culture

By Candace Fisher, SPHR, Director, Organizational Development/Certified Coach
Published June 16, 2026

Recently, while out for an evening walk, I saw a man approaching on a mobility cart. I was about to step off the sidewalk to give him more space when he veered slightly to the right to let me pass. I thanked him, and he smiled and nodded politely. As I continued, I found myself reflecting on how small courtesies like that are becoming less common, including in the workplace.

Some examples of less-than-polite workplace behavior that I’ve heard about include:

• Individuals who don’t say good morning or respond when colleagues greet them.
• Using dismissive gestures, such as eye-rolling or sighing, when a co-worker is speaking.
• Interrupting others or having side conversations during meetings.
• Spreading rumors or making assumptions about coworkers behind their backs.
• Making sarcastic remarks or using a passive-aggressive tone.
• Inconsiderate behavior in shared spaces, such as leaving spills in the microwave or trash on tables in the break room.            
• Letting a door close behind you instead of holding it for the person coming in next. 
• Failing to use simple courtesies like “please” and “thank you.”

While a single occurrence of one of these behaviors may not amount to much, repeated behaviors can create a toxic environment that damages workplace culture and may eventually contribute to bullying, lowered morale, or increased turnover. When we see these behaviors, it’s important to address them early, before they become a bigger problem. While we can’t make employees like each other, we can expect them to treat each other with respect and civility in the workplace. 

Most organizations reference teamwork in their employee handbook, values statements, or performance evaluations. If not, a supervisor or manager can still clearly communicate the expectations and document them in a follow-up email to the employee. While we can’t control what happens in the store, on the street, or on the sidewalk in our neighborhood, we can build a culture rooted in civility and respect in our workplaces. 

HR Source offers several training opportunities to help. Try The Totally Responsible Organization: Working Better Together coming up this September, or give us a call at 800-448-4584 to talk with our training and organizational development professionals about onsite training opportunities for your team.